Investment Enhances Customer Experience Across the Region
Gulfstream Aerospace Corp. today announced new on-site Gulfstream Customer Support based in Singapore, further strengthening the company’s service capabilities across the Asia-Pacific region (APAC) and reinforcing its commitment to supporting customers wherever they operate.
Located in partnership with Jet Aviation at their Singapore site, this dedicated Gulfstream Customer Support office provides customers with immediate access to Gulfstream personnel, expertise and support while their aircraft are in region. The opening marks the first time Gulfstream has formally established a Customer Support office at this location.
The Singapore office is staffed by a team of eight Gulfstream professionals, including customer technical managers (CTM), materials and quality team members, a field service representative (FSR) and a regional sales manager (RSM). Together, the team works exclusively on behalf of Gulfstream customers to ensure a consistent high-touch service experience and global standard of support excellence.
“Gulfstream is seeing increased activity across Asia, and Singapore was a natural choice for our next Customer Support expansion given its role as a leading aerospace hub,” said Lor Izzard, senior vice president, Gulfstream Customer Support. “Adding this dedicated on-site team allows us to deliver a more seamless and convenient service experience for customers across the region.”
Jet Aviation Singapore is one of Gulfstream’s six factory authorized service centers worldwide, and the new Gulfstream office at this site complements the company’s broader APAC Customer Support presence, which includes nine FSRs and three Gulfstream FAST Field and Airborne Support Teams throughout the region, along with 10 authorized warranty facilities worldwide that provide customers with greater access to warranty service, maintenance and parts.
Gulfstream also operates a distribution center in Singapore, a 5,000-square-foot/465-square-meter facility that fulfills more than 70% of regional parts orders. The site houses more than $70 million in dedicated spare parts inventory, supporting repairs and advancing Gulfstream’s long-term strategy to expand in-house component support and enhance parts availability for customers.
Note to Editors
Inspired by the elief that aviation could fuel business growth, Gulfstream Aerospace Corp. invented the first purpose-built business aircraft, the Gulfstream I, which first flew in 1958. Today, more than 3,500 aircraft are in service around the world. Together with parent company General Dynamics, Gulfstream consistently invests in the future, dedicating resources to researching and developing innovative new aircraft, technologies and services. Gulfstream’s next-generation family of aircraft, including the super-midsize Gulfstream G300, the category-leading Gulfstream G400, the award-winning Gulfstream G500 and Gulfstream G600, the ultralarge-cabin Gulfstream G700 and the ultralong-range Gulfstream G800, offers an aircraft for every mission. All are backed by the worldwide Gulfstream Customer Support network. Learn more at gulfstream.com.
More information about General Dynamics is available at generaldynamics.com.
